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Trip.com

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Online travel service corporation For the parent corporation, see Trip.com Group.
Trip.com
[REDACTED]
Type of siteSubsidiary
Available inEnglish, Chinese (Traditional), Japanese, Korean, Russian, German, French, Italian, Spanish, Dutch, Turkish, Polish, Greek, Indonesian, Malaysian and Thai, with the mobile app also featuring Vietnamese and Filipino
FoundedJune 1999; 25 years ago (1999-06)
Area servedWorldwide
IndustryTravel agency
Employees45,000
URLtrip.com

Trip.com is an online travel agency owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, car rentals, airport transfers, tours, and attraction tickets.

History

Prior to its current ownership, the Trip.com domain name was used by Trip Software Systems from 1996 to 1998, Antoine Toffa from 1998 to 2000, Cendant from 2001 to 2003, Orbitz from 2009 to 2013, and Expedia from 2015 to 2016.

In 2016, Gogobot, a travel booking and research company founded by entrepreneurs Travis Katz and Ori Zaltzman in 2010, acquired the Trip.com brand from Expedia and rebranded the service as Trip.com.

In November 2017, Ctrip acquired Trip.com. At that time, Trip.com had more than 60 million users.

In February 2018, Trip.com became the first travel agency to sell Korail tickets online.

In March 2018, Trip.com partnered with Deutsche Bahn to sell German train tickets.

In March 2018, Trip.com launched its car rentals service, spanning over 6,000 cities.

In June 2018, airport transfer bookings were launched on Trip.com's Hong Kong and English sites, initially covering more than 200 cities in 55 countries.

In July 2019, Trip.com expanded the reach of its car rental service in four major language markets.

In December 2019, the website reported 200% year-on-year growth in the car rentals product range for the winter holiday season.

In September 2019, Trip.com joined the Singapore Tourism Board in a strategic partnership for destination marketing.

In October 2019, Trip.com hosted its inaugural Airline Partner Conference, which brought together over 50 airlines.

In January 2020, Trip.com partnered with British Airways and Iberia on the New Distribution Capability (NDC) standard to offer a more complete inventory on the website.

In June 2021, Trip.com expanded its partnership with TripAdvisor.

In February 2023, Trip.com launched TripGen, an artificial intelligence-based chatbot based on OpenAI.

In June 2023, Trip.com launched Trekki, a non-fungible token.

Awards

  • 2019 Google Material Design Award: Universality

Controversies

In 2023, Trip.com stirred controversy by allowing women to book women-only sleeping car train compartments. Trip.com was accused of sex segregation and reversed the policy.

References

  1. O'Neill, Sean (31 March 2020). "Trip.com's Nearly Quarter Century Odyssey as a Can't Lose Travel Domain, Right?". Skift.
  2. Hansell, Saul (August 14, 2001). "Cendant Buying Cheap Tickets Inc. for $425 Million". The New York Times.
  3. O'Neill, Sean (November 21, 2016). "Gogobot rebrands as Trip.com and plots to outwit the travel behemoths". Phocuswire.
  4. O'Neill, Sean (November 1, 2017). "Ctrip relaunches Trip.com as its English language travel agency brand". Skift.
  5. Lynley, Matthew (November 1, 2017). "CTrip Group snaps up travel search startup Trip.com". TechCrunch.
  6. O'Neill, Sean (November 1, 2017). "Ctrip Buys Trip.com for Skyscanner to Enhance Local Recommendations". Skift.
  7. "Ctrip partners with Korean National Rail Operator Korail" (Press release). PR Newswire. February 8, 2018.
  8. "Trip.com signs strategic agreement with Hotel Shilla (Hotel Shilla Co., Ltd)" (Press release). GlobeNewswire. July 9, 2019.
  9. "Ctrip Launches International Car Rental Service on Trip.com" (Press release). PR Newswire. 5 March 2018.
  10. "Trip.com Hong Kong Launches Airport Transfer Car Service" (Press release). PR Newswire. 5 March 2018.
  11. "Trip.com rolls out overseas car rentals in four major language markets" (Press release). PR Newswire. March 8, 2018.
  12. "Overseas car rentals experience boom on Trip.com over winter holiday season" (Press release). PR Newswire. March 8, 2018.
  13. "Trip.com partners Singapore Tourism Board on Destination Marketing plans" (Press release). PR Newswire. September 11, 2019 – via Business Insider.
  14. "Trip.com hosts 2019 airline partner conference" (Press release). Nasdaq. October 28, 2019.
  15. "Trip.com Group collaborate with British Airways and Iberia on NDC Standard" (Press release). Nasdaq. January 15, 2020.
  16. "Tripadvisor and Trip.com Group Announce Strengthened Strategic Partnership" (Press release). PR Newswire. June 1, 2021.
  17. "Trip.com launches TripGen: Your Real-Time Travel Guide" (Press release). PR Newswire. February 16, 2023.
  18. Sorrells, Mitra (February 21, 2023). "Trip.com launches in-app chatbot built on OpenAI". Phocuswire.
  19. "Trip.com Incubates First NFT "Trekki", Bridging the Web3 Universe with the World of Travel" (Press release). PR Newswire. June 2, 2023.
  20. "2019 Material Design Award Winners - Library - Google Design". Google. 10 October 2019.
  21. Qitong, He; Keyi, Yang (July 27, 2023). "Amid Uproar, Trip.com Pulls Plug on Women-Only Train Compartments". Sixth Tone.

External links

Trip.com Group
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